Social Media Alerts allow you to keep a close and constant watch on what the customers are saying about your business and services.
The service continuously tracks the mentions of your keywords in the online blogs and social media.
Each keyword match is evaluated. Only the most relevant developments are sent by SMS or Email.
Social Media Alerts are delivered 24 hours a day to various functional divisions of an organization.
The alerts are sent up the organisational level based on the gravity of the development.
Social Media has become the primary source of listening to customers.
If your systems are down or your customers face long queues, the very first information will appear on social media.